Question 1

How long does it take to onboard an institution?

Accepted Answer

Most institutions are live within a single day. Create an institution, invite your team, define credential templates and start issuing.

Question 2

Who owns the data we issue?

Accepted Answer

Your institution does. Verify.ug never owns institutional records — we provide the trusted network that makes them verifiable.

Question 3

Can we bulk-issue credentials?

Accepted Answer

Yes. CSV / spreadsheet imports are supported and every issuance writes an immutable audit log.

Question 4

How do we verify a candidate's credentials?

Accepted Answer

Scan the QR on the credential, enter the verification code at verify.ug, or use the enterprise API for bulk checks.

Question 5

Is verification free?

Accepted Answer

Public one-off verification is free. Enterprise access with higher rate limits and analytics is available on Professional and above.

Question 6

How do I claim my credentials?

Accepted Answer

Sign in with the email on file with your institution. Your Citizen Wallet will show every credential issued to you.

Question 7

Can I revoke a share link?

Accepted Answer

Yes. Every share can be revoked immediately and has view limits and expiry dates.

Question 8

Do I need to install an app?

Accepted Answer

No. Verify.ug is a Progressive Web App — install to your phone from the browser, no app store required.

Question 9

Where do I find the API reference?

Accepted Answer

The full OpenAPI specification is available in the Developers section, along with quickstart guides and webhook docs.

Question 10

Which authentication does the API use?

Accepted Answer

Bearer API keys scoped per institution, with sliding-window rate limits and per-key usage logs.